Terms & Conditions

Blackfords Footcare

Effective Date: 16 July 2026

Welcome

These Terms & Conditions govern the use of the Blackfords Footcare website and the services provided by Blackfords Footcare.

By using our website or booking an appointment, you agree to these Terms & Conditions.

If you do not agree with these terms, please do not use our website or book an appointment.

About us

Blackfords Footcare is an independent podiatry and foot health clinic providing professional foot care services from:

229 Cannock Road
Chadsmoor
Cannock
Staffordshire
WS11 5DD

Email: blackfordsfootcare@gmail.com

Website: www.blackfordsfootcare.com

Booking appointments

Appointments can be booked online through our website or by contacting the clinic directly.

All new patients are required to attend a New Patient Assessment before receiving routine podiatry treatment. This allows us to carry out a comprehensive assessment, establish a diagnosis where appropriate and ensure treatment is both safe and suitable.

Appointment times are allocated specifically for each patient. We kindly ask that you arrive promptly to ensure sufficient time is available for your appointment.

Fees and payment

Current treatment fees are published on our website and may be updated from time to time.

Where payment is required during online booking, transactions are securely processed through Stripe using our Cliniko booking system.

Payment details are not stored by Blackfords Footcare.

Cancellations and missed appointments

We understand that plans can occasionally change.

If you need to cancel or rearrange your appointment, please provide at least 24 hours' notice wherever possible.

Appointments cancelled with less than 24 hours' notice, or where a patient fails to attend without prior notice, may be subject to a cancellation charge or the loss of any booking fee already paid.

This policy helps ensure appointment availability for other patients and supports the efficient running of the clinic.

Late arrival

If you arrive late for your appointment, we will do our best to accommodate you.

However, depending on the time available, your appointment may need to be shortened or rescheduled to avoid delaying patients with later appointments.

Clinical information

Patients are responsible for providing accurate and up-to-date information regarding their:

Medical history
Current medication
Allergies
Relevant medical conditions

Failure to provide accurate information may affect the safety or suitability of treatment.

Consent to treatment

Before treatment begins, we will explain the proposed treatment, its expected benefits, any known risks and available alternatives where appropriate.

You are free to ask questions before deciding whether to proceed.

Your consent may be withdrawn at any time prior to treatment.

Clinical decisions

All assessment findings, diagnoses, treatment recommendations and referrals are based upon professional clinical judgement.

Blackfords Footcare reserves the right to decline, postpone or modify treatment where this is considered to be in the patient's best interests or where treatment is clinically inappropriate or unsafe.

Emergency care

Blackfords Footcare is not an emergency medical service.

If you experience severe pain, significant bleeding, signs of serious infection or another medical emergency, please contact NHS 111, your GP or attend your nearest Accident & Emergency Department as appropriate.

Website information

The information published on this website is intended for general educational purposes only.

It should not be regarded as individual medical advice and should not replace a professional clinical assessment.

Intellectual property

Unless otherwise stated, all content published on this website, including text, photographs, graphics, logos, branding and original artwork, is the property of Blackfords Footcare or is used with permission.

Content may not be copied, reproduced, distributed or used without prior written permission.

Respectful behaviour

Blackfords Footcare is committed to providing a welcoming, inclusive and respectful environment for every patient.

In return, we ask that all staff are treated with courtesy and respect.

We reserve the right to refuse or discontinue treatment where abusive, threatening, discriminatory or inappropriate behaviour occurs.

Privacy

Your personal information is handled in accordance with our Privacy Policy.

Please refer to our Privacy Policy for further information about how we collect, use and protect your information.

Chaperones

If you would like a chaperone to be present during your appointment, please let us know. Equally, we may request that a chaperone is present where appropriate.

Photographs

With your consent, clinical photographs may occasionally be taken to assist with assessment, treatment planning or monitoring progress. These images form part of your confidential clinical record and will not be used for marketing purposes without your separate written consent.

Gift vouchers

Gift vouchers are non-refundable, have no cash value and must be redeemed before their expiry date where applicable. Lost or damaged vouchers may not be replaceable.

Changes to these Terms & Conditions

Blackfords Footcare may update these Terms & Conditions from time to time.

The latest version will always be published on this website.

Contact us

Blackfords Footcare
229 Cannock Road
Chadsmoor
Cannock
Staffordshire
WS11 5DD